BOOK A DEMO Customer Portal

< Back to Blog

Meet Denise Gamage, Reliance Protect’s Senior Account Development Manager

February 9, 2025

With four years’ experience within the lone worker safety industry, Denise prides herself on fostering strong relationships with her customers to provide them with a proactive approach to support and training as part of their needs.

What does a typical day as Senior Account Development Manager look like for you?

I look after the tier one accounts within Reliance Protect, which tend to be the contracts which need more strategic thinking, as they are more complicated and complex. I like to work collaboratively, building and maintaining the relationships with customers and ensuring a strong foundation. As part of my day, I’m often meeting face to face with clients, working on proposals, developing strategic plans, supporting with training or advice – all with an aim to achieve their goals that are set within their account.

Every day changes depending on the customer I’m working with, what their strategies are and what their objectives are – it’s quite varied which I like!

What do you like about working within the lone worker safety industry?

I would say it’s meeting with the clients to work on the plans and building the relationships, that’s the part that I love more than anything.

What challenges do your clients face and how does Reliance Protect solve them?

Usage compliance is a key challenge amongst our clients. I work across a mix of sectors, whether it be private, public, NHS, government, housing etc and their key focus is the levels of usage compliance around our personal safety devices. We help solve this pain point by putting strategies in place and work directly with the managers, key stakeholders and users, showing how we can build confidence and drive compliance forward to the end goal. We also have an extensive range of usage reports to enable clients to easily track usage compliance rates and trends over time, available through our Focus customer portal

Another challenge I’d say is education. I get involved in road shows, day sessions, team sessions and offer training to the device users. I’ll organise e-learning, web sessions or drop in sessions where I take them through the device and explain the process behind the scenes. I find the hands-on approach helps users with the level of confidence to use the devices and ensure they feel comfortable with it.

Can you think of a particular instance that stands out to you where Reliance Protect’s technology and services helped support someone caught up in an incident?

Where do I start with this one. It was a real eye opener for me coming into the industry and witnessing the day-to-day incidents lone workers or those working in retail encounter as part of their everyday working life. It amazed me, and it still does today. Our users have to face on a daily basis aggression, physical threats and incidents, fear of being locked in a home when visiting patients and service users , feeling fearful when travelling in certain areas, and generally feeling unsafe. Luckily, what puts me at ease is knowing we have an incredible Alarm Receiving Centre (ARC) team who monitor and aid those in need 24/7/365. Their skills and expertise alongside robust processes and systems protect lone workers every day.

What sort of feedback do you get from clients?

It’s really positive. The more complex the account, the more the client appreciates our proactive hands-on support working with their stakeholders and users. There is always the odd issue and that’s when I step up and create a solution and resolve.

I would say it’s not just the service offering, but it’s the level of account management and support we offer to ensure clients are constantly supported throughout their contracts. A great example of this is the client webinars we offer covering a wide range of helpful topics that clients can easily book onto. We always hear great feedback that we go that extra mile to help.

Do you feel like Reliance Protect as a business listens to suggestions and feedback from your clients and are keen to innovate and develop more solutions for them?

Yes, very much. That’s one of our key strengths. We want to be at the forefront of innovation. It’s not always a quick fix, but it is taken on board and from there we would build a roadmap to success.

In your opinion, what do you think sets Reliance Protect apart from their competitors?

I’m biased! The service and the support from our account managers. Passionately and proactively working with clients to ensure they maximise the value from our services is what sets us apart..

To be balanced (and to be fair!), Reliance Protect combines award winning devices and technology with industry leading levels of service delivery.

See what our clients think

Camden & Islington NHS
Reliance have been instrumental in supporting the successful role out of the service from attending internal meetings, delivering of presentations, providing timely documents and updates of implementation all with a personal human touch which is appreciated. The Reliance Team are now considered a part of our Trust Family; albeit adopted! I would whole heartedly recommend Reliance and am happy to be contacted as a referee if required.”

Cambridge City Council
Cambridge City Council has been a valued customer of Reliance since 2014, and our experience has consistently been exceptional. The current account manager assigned to us has been highly valued, demonstrating strong relationship management and a deep understanding of our requirements. This personalised attention has made a significant difference in the quality of service we receive. The Service Desk at Reliance is highly efficient, always responding to our enquiries within 24 hours. This promptness ensures that our concerns are addressed swiftly, minimising any potential disruptions to our operations. Support provided for training has been outstanding. The team is always on hand to help, ensuring that our staff are well-equipped and confident in using the services provided. Reliance Protect has built a strong reputation, and we are proud to have been a customer for nearly a decade. Their consistent commitment to quality service has earned our trust and loyalty.