Recognising the risks faced by frontline workers from its Children’s Services and Youth Offending Services, Lincolnshire County Council took advantage of the Reliance Protect public sector framework to safeguard staff working in the local community.
Lincolnshire County Council supports its citizens through a wide range of services, including the work undertaken by Children’s Services and Youth Offending Services to safeguard and promote the welfare of children, young people and their families. Working alone or in pairs, frontline staff perform vital, yet often sensitive and difficult work while in the community, involving an inherent level of risk. Compounded by operating in rural areas and the large geographic spread of the county, Lincolnshire County Council needed to support its already robust policies and procedures with an additional layer of security in the form of lone worker protection technology. Reliance Protect delivered the service that the County Council required, and much more.
After careful evaluation and due diligence, Lincolnshire County Council chose Reliance Protect's public sector framework, eliminating the need for a costly and time-consuming procurement process. The competitively EU tendered framework, used by the NHS nationally, provides a trusted package of accredited and compliant Reliance Protect services including lone worker devices, airtime, 24/7/365 monitoring, training, and support.
Lost or faulty devices are replaced quickly at no additional expense, while Reliance Protect offers all-inclusive airtime, regardless of how often Lincolnshire County Council staff activate amber or red alerts. In this respect, Reliance Protect presented Lincolnshire County Council with unbeatable value for money and service, with no hidden costs. The Reliance Protect team rolled out the initial 343 Identicom™ Series 8 devices within the first two weeks of the contract, including face-to-face training for all users. The BS 8484 compliant devices, disguised as identity badges, feature GPS, two-way audio, amber and red alert buttons as well as battery power and signal check functionality.
Lincolnshire County Council staff now use the amber alert function before each home visit to record their precise location and nature of work. Supporting GPS information, these details are later retrieved by the Reliance Monitoring Centre in the event of an incident. If the wearer feels threatened or at risk, they discreetly press the red alert button on the back of their device to open a live audio channel. Highly trained Reliance operators then listen in, locate the user and respond appropriately depending on the severity of the situation — including calling out the emergency services, alerting colleagues/supervisors and archiving recordings as evidence for any legal action.
Lincolnshire County Council personnel have adopted Reliance Protect as they travel to and from work, using their devices for reassurance when walking to vehicles in the dark and at others times should they feel uncomfortable. Since the Reliance Protect contract began in November 2013, Lincolnshire County Council has extended the number of lone worker devices to 480 for all front line staff. Through implementation of the Reliance Protect lone worker solution, the Lincolnshire County Council have increased protection and safety of their frontline staff whilst eliminating expensive procurement processes. The lone worker solution offers dedicated BS 5759 accredited monitoring, ensuring a police and emergency response when neccessary, with legal evidence of all verbal and physical attacks. The duty of care to their employees and compliance with health and safety standards have been upheld, giving peace of mind for managers and staff.