Reliance Protect Focus

Quicker, easier contract management

Focus is a powerful and feature-rich secure, online portal for Reliance Protect customers. Simplifying and accelerating a broad range of contract and user administration tasks. Focus also provides clear visibility into key management information such as device usage and user status, utilising real time data.*

Focus puts our customers in full control of the services we deliver, maximising staff utilisation rates and keeping staff safe while safeguarding value for money and return on investment throughout the life of their contract.

 

Focus at a Glance

  • Available 24/7 and optimised for laptops, desktops, smartphones and tablets
  • Designed for users and administrators
  • Sensitive personal information can be hidden from administrators
  • Swift, automatic fulfilment of all updates and service changes
  • Intuitive, step-by-step processes with help wizards on most screens
  • Simple menus and clear navigation throughout
  • Contract status dashboard showing key information
  • Powerful management information tool with scheduled reporting options*
  • Device test and first-line diagnostics capability
  • Full alarm escalation process flexibility, for teams or individual users, with tailorable working hours and days
  • Quick and easy allocation of shared devices to individual users
  • Secure login, hosting and data storage
  • Focus sits within our ISO 27001 Information Security Management and Cyber Essentials infrastructure and accreditation
Focus at a Glance
Full Administration Capabilities

Full Administration Capabilities

Focus provides all the functionality required to administer your contracts quickly and easily.

The home screen provides short-cuts for the most commonly used tools. Focus makes administration control easy, whether the task at hand is setting up new users and allocating personal safety devices, redistributing existing devices in line with staff changes and restructures, logging devices awaiting reallocation as “spare” or ensuring department staff lists and alarm escalation contacts are accurate and up to date.

Shared devices can be allocated to individuals in seconds. Simple device diagnostic checks can be completed, and activity summaries, by device, can be viewed and easily understood.

Departmental cost codes can even be added to generate accurate billing for internal customer cross-charging.

Clear Visibility

Clear Visibility

The Focus management information tool gives full contract status visibility, shows devices at the customer’s disposal and their current usage, and sets out Reliance Protect’s service delivery performance across key metrics.*

Focus’ contract status overview shows devices contracted, in use and awaiting reallocation. Customers can drill into real-time data across all elements of device usage, by device, user, department or team, or across their entire contract. Devices and users can be ranked in league tables, and detailed analysis and red alert alarm trends can be assessed over time.

All tables, graphs and charts are date-range selectable and can be exported as PDFs, Microsoft Excel spreadsheets, and other popular formats.

All reports can be scheduled, minimising or even removing entirely the need to manually access them. Scheduling a report is simple: select the report type and the users, devices and departments to report on, then specify the time period, report format, and who the report should be sent to. All scheduled reports can be viewed, modified or deleted as required.

 

Support is on Hand

We have designed Focus to be simple and intuitive to use, with pull-out help guides for most pages. Hovering over key sections produces instant help pop-ups.

We haven’t forgotten the human touch! If you need help, Reliance Protect’s experienced, helpful Service Desk staff are available to handle queries, help with any issues arising with use of Focus, and process updates and changes to your service.

* Real time management information tool available Q1 2020