The Focus management information tool gives full contract status visibility, shows devices at the customer’s disposal and their current usage, and sets out Reliance Protect’s service delivery performance across key metrics.*
Focus’ contract status overview shows devices contracted, in use and awaiting reallocation. Customers can drill into real-time data across all elements of device usage, by device, user, department or team, or across their entire contract. Devices and users can be ranked in league tables, and detailed analysis and red alert alarm trends can be assessed over time.
All tables, graphs and charts are date-range selectable and can be exported as PDFs, Microsoft Excel spreadsheets, and other popular formats.
All reports can be scheduled, minimising or even removing entirely the need to manually access them. Scheduling a report is simple: select the report type and the users, devices and departments to report on, then specify the time period, report format, and who the report should be sent to. All scheduled reports can be viewed, modified or deleted as required.