Accurate, comprehensive and timely Management Information is a fundamental part of ensuring a lone worker
contract is providing maximum benefit to the organisation and service users. Reliance Protect can generate
reports for different stakeholders, including team managers, contract administrators and overall contract
managers. These reports can be delivered in a variety
of formats and frequencies to suit.
Our range of reports include:
Risks to consider for lone workers include:
Usage reports are split into sections and are available in PDF and Excel formats. Excel offers customers the ability to manipulate and further analyse the data, and import into internal systems. Usage reports are typically issued monthly and are automatically emailed directly to nominated managers, team leaders and contract managers and administrators. Reports can be set up for individual teams and for overall contracts. Our reporting platform is extremely flexible and can cater for complex multi team and multi report recipient requirements.
Ensuring user and escalation contact information is up to date and accurate is essential to deliver the safety service. Audit reports detailing this information can be requested at any time and we encourage regular reviews of this information as good practice. Red alert alarm reports detail all the steps taken by the Reliance Protect alarm handling operators in handling any genuine alarm incident through to resolution. Details include alarm pick up time, when the user and/or escalation contacts were called, when the emergency services were called, when the alarm was closed and the background to the situation. All actions taken by our operators are time and date stamped for audit purposes.