Reliance Protect works transparently and to the highest of standards, providing you with the assurance that the service we deliver is continuously monitored, measured and improved. From our alarm handling response times, to our customer service help desk, our training officers and our accreditations, Reliance Protect delivers the highest standards of service in the Lone Worker industry. Independent customer feedback is an essential part of what we do.
Since 2006, Reliance has been leading the field in developing and delivering new lone worker protection solutions, working with some of the UK's biggest employers in sectors ranging from local authorities to retail, from logistics to social care. Reliance Protect is proud to have been selected as the sole framework provider of lone worker protection services to the NHS.
Reliance Protect complies with all the key standards and today it leads the industry in demonstrating its capabilities through accreditation, including: BS 8484; ISO 14001; BS 5979 Category II; BS 7858; BS 7984; and ISO9001. One key standard is ISO 27001 covering information security management throughout the Reliance Protect operations.
"The Reliance Protect service is brilliant; the service desk team is responsive and everything is done in a timely and efficient manner, from training dates for new starters through to replacing devices. A weight has been lifted off our shoulders knowing staff can be located in the event of an emergency."
Kaye Jackson, Human Resources Officer, Rykneld Homes
A key element of the service that Reliance Protect offers is the provision of detailed, clear, transparent management information. By highlighting incidents and by identifying usage patterns and trends we develop new strategies with the organisations we serve and help them to stay ahead of the risks they are facing.
Reliance Protect is one of the few lone worker protection providers with its own monitoring and response centre. Our strength lies in both our technology and our people, and the way they work together. Service is delivered 24/7 by a highly trained team of field-based account managers, trainers, first and second line customer service personnel, experienced monitoring and response teams and supported by the broader Reliance High-Tech business.
"We've been consistently impressed with the collaborative approach taken by the Reliance team. Feedback across the organisation has been positive, with both managers and staff experiencing and understanding the benefits of the Reliance Protect lone worker service and devices."
Richard White Health, Safety and Wellbeing Business Partner Environment Agency
Our service is not offered simply as a stand-alone function that sits on the periphery of your organisation, but as an essential and integral part of your risk management structure. Our team will work with you to help shape, inform and improve the way you protect your people and our technology can be integrated into your wider business systems.
With our extensive resources, broad customer base and unrivalled pedigree, Reliance Protect works to service levels that other providers simply can't equal. We set these exacting standards, we measure them and we report them to you in detail. We are always accountable for the delivery and the effectiveness of the service we give you.
"We trialled a variety of lone worker systems and the Reliance Protect solution ticked the right boxes. Now operatives can get on with their work, and by collaborating with the Reliance Protect team during an extensive testing period, we demonstrated assurance that help, including the emergency services, is there when they need it."
Dave Milner, Plant & Services Coordinator at Lafarge Tarmac