Back in 2017 we created a new Key Account Manager (KAM) role as additional field based resource to help support our customers. Due to the success and demand from customers, we have expanded the team and it is now an integral part of our service delivery. For our larger clients, it’s often difficult for central customer contract managers and administrators to engage with their extensive remote mobile teams day to day. The larger the organisation, the greater this challenge can be.
The KAMs put extensive focus and efforts in with managers and team leaders out in the field, where central staff struggle with competing priorities and, as a result, have seen significant increases in usage and adoption rates seen by customers, and ultimately the value customers get from the Reliance Protect solutions.
Our Key Account Managers offer a proactive approach and own initiatives which are agreed centrally so they can be delivered locally out to the field-based lone working teams. By taking responsibility to drive initiatives forwards we can take some of the burden off the central team. It’s part of the personal touch we offer and deliver through our passionate staff.
Don’t take our work for it, here are some testimonials from clients about our Key Account Managers:
Katrina’s been a huge help, especially on the reporting side. She listened to our needs and created a bespoke report showing all our key metrics; it’s been invaluable.
Social Housing Provider
Katrina has been very supportive as has the rest of the team. She has gone above and beyond whenever we have needed her support.
NHS Trust
I do like the regular meetings where we go through the usage reports and find the corrective actions needed and also help and support when implementing new devices.
Social Housing Provider
All members of our team are dedicated and strive to provide the highest levels of customer service, support and customer satisfaction. So, for any organisation out there with alternative lone working solutions that have unsatisfactory adoption of devices and device usage rates, put us to the test and contact us for more information on how we can help you.
