BS8484 & Fast Tracked Police Responses

BS8484:2016 Provision Of Lone Worker Services Code Of Practice is a standard quite understandably that nobody outside of the industry is aware of.  However, for those organisations looking to deploy lone worker safety solutions, it is hugely important.

Why Is It Important?

The key benefit for users of such accredited solutions is that serious incidents can be fast tracked to the Police to generate the highest priority Level 1 response where the situation warrants such a response.  This fast tracked process is via Lone Worker Unique Reference Numbers (URNs).  Lone Worker URNs are in place with every Police Force in England allowing an ARC to contact the regional Police Force directly and quickly and bypassing the national public facing 101 and 999 services.

BS8484 accreditation also provides the user with the reassurance that the supplier, the devices and apps used, the ARC facility and response services (where offered) are credible and meet certain requirements.  All audited and certified by an independent inspectorate body.

History

BS8484 was launched back in 2009 when the lone worker safety solutions industry worked together with the National Police Chief’s Council (NPCC and formerly ACPO) to create a recognised BSI Code Of Practice.  This ensured credible and reputable suppliers were delivering solutions that generated verified alarms through to the Police enabling the Police to confidently deliver the highest priority Level 1 response for situations that warranted that level of response, without fear of wasting resources attending unverified or incorrectly verified false alarms.

Reliance Protect were one of the first suppliers to be accredited with BS8484:2009 accreditation and played a significant role on the BSI committee in the development of the heavily revised BS8484 standard in 2016.

 

Key Elements

BS8484:2016 is made up of a number of key sections:

Section 4 Supplier Recommendations

This section contains requirements for the suppliers covering areas such as quality systems, financial stability, and data security management.

Reliance Protect accredited to section 4

Section 5 Lone Worker Devices & Apps

This section looks at the requirements and essential and optional functionality of devices and apps.

Reliance Protect accredited to section 5

Section 6 Training & Support

The supplier needs to demonstrate effective training of staff to deliver the services, including the ARC staff, and also quality training courses and materials for training of customers.  Section 6 also covers the minimum levels of customer support required such as customer support teams and device usage management information.

Reliance Protect accredited to section 6

Section 7 ARC

The supplier’s ARC whether in-house or contracted service needs to be accredited to either BS5979 Category II or EN50518 /BS8591 covering the infrastructure of the ARC building and alarm handling processes.  Section 7 also covers the alarm handling process, resourcing levels, etc.

Reliance Protect accredited to section 7

Section 8 Response Services

This section looks at the requirements for suppliers who also provide alarm response services either delivered in-house or contracted.

If you want to learn more about fast tracked Police responses please contact us