Focus is a powerful and feature-rich secure, online portal putting our customers in full control of the services we deliver.
Simplifying and accelerating a broad range of contract and user administration tasks, Focus also provides clear visibility into key management information such as device usage and user status, utilising real time data.
Focus sits within our ISO 27001 Information Security Management and Cyber Essentials infrastructure and accreditation ensuring secure log in, hosting and data storage.
Turning Data into Duty of Care
Real-time Insight
Live mapping and usage metrics at your fingertips.
Bulletproof Security
Single Sign-On (SSO) and secure digital lockers for data integrity.
Simplified Admin
Bulk upload tools and easy device reallocation.
Expert Support
SCORM-compliant training and dedicated webinars.
Features & Benefits
Management Information & Reporting
Gain total visibility into how your lone worker solutions are being utilised. Our reporting suite is designed to ensure staff safety while proving the value of your investment.
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Compliance & Policy Integration: Build Reliance Protect into your official lone worker policies. Monitor compliance with flexible metrics tailored to your organizational standards.
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‘Turned On’ vs. ‘Movement’ Tracking: Go beyond basic stats. Our innovative data distinguishes between a device simply being powered on and one that is actively being used “out and about.”
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Flexible Reporting Scheduler: You decide what data matters. Tailor which reports go to specific stakeholders, in your preferred format, at any frequency.
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Secure Digital Locker: Information security is our priority. We avoid sending sensitive data via email; instead, authorized recipients receive time-limited, secure hyperlinks to access reports.
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Full Audit Trails: Access comprehensive data across your entire contract to verify user details, contact information, and departmental structures.
Contract Administration & Bulk Tools
Managing a large-scale safety contract shouldn’t be a full-time job. Our admin suite provides shortcuts and bulk tools to keep your data accurate and up-to-date with minimal effort.
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Self-Service Capabilities: Easily create new users, reallocate devices, update escalation contacts, or move equipment between departments in real-time.
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Bulk Upload Tools: Save hours of manual entry. Update hundreds of records simultaneously, accurately and quickly, without visiting individual user profiles.
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Device Activity Audits: View recent activity for any device to ensure it is functioning correctly and to audit actual usage against claimed usage.
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Quick-Action Shortcuts: Navigate directly to your most frequent admin tasks from a centralized dashboard designed for speed and ease of use.
E-Learning & Training Academy
Professional Development: Access a wide range of modular courses designed for users, managers, and admins.
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SCORM Compliant: Download our materials directly into your own internal LMS or Intranet.
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Role-Based Learning: Content specifically curated for every stakeholder in your contract.
Live Mapping & Field Oversight
Manage with Precision: View live device locations and “breadcrumb” movement history. Need to find the nearest colleague to a site? The live mapping interface makes field-based team management efficient and safe.
Support Zone & News
Stay Current: A constantly updated repository of support documents, maintenance schedules, and service developments. One central “Support Zone” ensures you are always running the most up-to-date version of our service.
Interactive Learning & Expert Webinars
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20-Minute Masterclasses: Highly focused, 15–20 minute sessions covering a broad spectrum of subjects, from initial device setup to advanced compliance data analysis.
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Direct Expert Access: Engage in interactive Q&A sessions with a dedicated specialist responsible for your success.
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Flexible Learning: Easy-to-book sessions that provide high-impact training in a concise format.
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Continuous Improvement: Learn about the latest service developments and how they can specifically help your organisational goals.