1. About our Terms
1.1 These Terms explain how you may use this website (the Site) which is provided by us free of charge.
1.2 References in these Terms to the Site includes the following websites: www.relianceprotect.co.uk, https://focus.relianceprotect.com/ and all associated web pages.
1.3 You should read these Terms carefully before using the Site.
1.4 By accessing or using the Site or otherwise indicating your consent, you agree to be bound by these Terms and the documents referred to in them.
1.5 If you do not agree with or accept any of these Terms, you should stop using the Site immediately.
1.6 If you have any questions about the Site, please contact us by:
1.6.1 e-mail servicedesk@reliancehightech.co.uk (Monday to Friday: 7am to 6:30 pm), or
1.6.2 telephone 0800 840 7121 option 1 (Monday to Friday: 7am to 6:30 pm).
1.7 Definitions
Content means any text, images, video, audio or other multimedia content, software or other information or material submitted to or on the Site;
Terms means these terms and conditions of use as updated from time to time under clause 12;
Site has the meaning given to it in clause 1.1;
We, us or our means Reliance High-Tech Limited, company registration number 02025063 and the registered office of which is at The Columbia Centre, Station Road, Bracknell, Berkshire, RG12 1LP; and
You or your means the person accessing or using the Site or its Content.
2. Using the Site
2.1 We permit you to use the Site only for personal, non-commercial purposes and primarily for accessing information in connection with the lone worker services that we are contracted to provide to your employer. Use of the Site in any other way, including in contravention of any restriction on use set out in this Policy, is not permitted. If you do not agree with the terms of this Policy, you may not use the Site.
2.2 As a condition of your use of the Site, you agree:
2.2.1 not to use the Site for any purpose that is unlawful under any applicable law or prohibited by these Terms;
2.2.2 not to use the Site to commit any act of fraud;
2.2.3 not to use the Site to distribute viruses or malware or other similar harmful software code;
2.2.4 not to use the Site for purposes of promoting unsolicited advertising or sending spam;
2.2.5 not to use the Site to simulate communications from us or another service or entity in order to collect identity information, authentication credentials, or other information (‘phishing’);
2.2.6 not to use the Site in any manner that disrupts the operation of our Site or business or the website or business of any other entity;
2.2.7 not to promote any unlawful activity;
2.2.8 not to represent or suggest that we endorse any other business, product or service unless we have separately agreed to do so in writing;
2.2.9 not to use the Site to gain unauthorised access to or use of computers, data, systems, accounts or networks; and
2.2.10 not to attempt to circumvent password or user authentication methods.
2.3 You agree that you are solely responsible for:
2.3.1 maintaining the accuracy of your details on the Site as these are the details that we will use in providing the lone worker services;
2.3.2 all costs and expenses you may incur in relation to your use of the Site;
2.3.3 keeping your password and other account details confidential; and
2.3.4 keeping secure and safeguarding any data exported or downloaded from the Site and held in any format from unauthorised access or use.
2.4 The Site is intended for use only by those who can access it from within the UK. If you choose to access the Site from locations outside the UK, you are responsible for compliance with local laws where they are applicable.
2.5 We seek to make the Site as accessible as possible. If you have any difficulties using the Site, please contact us at servicedesk@reliancehightech.co.uk.
2.6 We may prevent or suspend your access to the Site if you do not comply with any part of these Terms, any terms or policies to which they refer or any applicable law.
3. Your privacy and personal information
3.1 Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our privacy policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities in the event you have a query or complaint about the use of your personal information.
3.2 Our privacy policy is available at https://www.relianceprotect.co.uk/privacy-policy-customer.php.
4. Ownership, use and intellectual property rights
4.1 This Site and all intellectual property rights in it including but not limited to any Content are owned by us. Intellectual property rights means rights such as: copyright, trade marks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind whether or not they are registered or unregistered (anywhere in the world). We reserve all of our rights in any intellectual property in connection with these Terms. This means, for example, that we remain owners of them and free to use them as we see fit.
4.2 Nothing in these Terms grants you any legal rights in the Site other than as necessary to enable you to access the Site. You agree not to adjust to try to circumvent or delete any notices contained on the Site (including any intellectual property notices) and in particular in any digital rights or other security technology embedded or contained within the Site.
5. Software
5.1 Software may be made available for you to download in order to help the Site work better. You may only use such software if you agree to be bound by the terms and conditions that apply to such software (this is sometimes known as an ‘end user licence agreement’ or ‘EULA’). You will be made aware of any terms and conditions that apply to the software when you try to download it. If you do not accept such terms and conditions, you will not be allowed to download the software. You should read any terms and conditions carefully to protect your own interests (they may contain provisions that set out what your legal rights are under, eg, the Consumer Rights Act 2015, what your legal responsibilities are when using software, what the software provider’s legal responsibilities are, and provisions that limit a software provider’s legal responsibilities to you).
5.2 All such software is solely for your personal use in a non-commercial manner.
5.3 Using the software in an unlawful way (such as reproducing or redistributing it in a way that breaches these Terms and any others that apply to it) is expressly prohibited and may result in civil and criminal penalties.
6. Availability of the Site
6.1 We may suspend or terminate operation of the Site at any time as we see fit.
6.2 While we try to make sure that the Site is available for your use, we do not promise that the Site is available at all times nor do we promise the uninterrupted use by you of the Site.
7. Linking and framing
7.1 You may create a link to our Site from another website without our prior written consent provided no such link:
7.1.1 creates a frame or any other browser or border environment around the content of our Site;
7.1.2 implies that we endorse your products or services or any of the products or services of, or available through, the website on which you place a link to our Site;
7.1.3 displays any of the trade marks or logos used on our Site without our permission or that of the owner of such trade marks or logos; or
7.1.4 is placed on a website that itself does not meet the acceptable use requirements of these Terms.
7.2 We reserve the right to require you to immediately remove any link to the Site at any time, and you shall immediately comply with any request by us to remove any such link.
8. Hyperlinks and third party sites
The Site may contain hyperlinks or references to third party websites other than the Site. Any such hyperlinks or references are provided for your convenience only. We have no control over third party websites and accept no legal responsibility for any content, material or information contained in them. The display of any hyperlink and reference to any third party website does not mean that we endorse that third party’s website, products or services. Your use of a third party site may be governed by the terms and conditions of that third party site.
9. Limitation on our liability
9.1 Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury), we are not legally responsible for any:
9.1.1 losses that:
(a) were not foreseeable to you and us when these Terms were formed; or
(b) that were not caused by any breach on our part
9.1.2 business losses; and
9.1.3 losses to non-consumers.
10. Events beyond our control
We shall have no liability to you for any breach of these Terms caused by any event or circumstance beyond our reasonable control including, but not limited to, strikes, lock-outs or other industrial disputes; breakdown of systems or network access; or flood, fire, explosion or accident.
11. Rights of third parties
No one other than a party to these Terms has any right to enforce any of these Terms.
12. Variation
These Terms are dated 21 February 2019. No changes to these Terms are valid or have any effect unless agreed by us in writing. We reserve the right to vary these Terms from time to time. Our updated terms will be displayed on the Site and by continuing to use and access the Site following such changes, you agree to be bound by any variation made by us. It is your responsibility to check these Terms from time to time to verify such variations.
13. Disputes
13.1 The laws of England and Wales will apply to these Terms and any dispute or claim arising out of, or in connection with, them.
13.2 The courts of England and Wales will have exclusive jurisdiction in relation to these Terms.
