We’ve been supporting Trust staff across both community and inpatient services since 2009, including lone worker devices, camera solutions and data integration – on top of our exemplary customer service. From small beginnings and just 50 devices, CNTW has become one of our largest customers – with more than a third of the Trust’s entire workforce now supported by:
- Over 3,000 lone worker devices
- Over 700 body-worn video cameras
Reliance have adapted to our ever changing needs, not just in respect of provision of lone working services and 24 hour monitored response, but also with our digital information agenda, being one of the first external suppliers of safety solutions to adapt their working practices to flow automated data into Trust systems to fully support effective data manipulation, comparison and assessment to support safety improvements across the Trust.
Tony Gray, Associate Director of Safety, Security and Resilience, Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust
This partnership has been highly collaborative and very much two-way in nature. While we consistently deliver superlative expertise and support to CNTW, the Trust have also been deeply involved in helping us to develop key aspects of our service offering – including proactive participation in product trials and focus groups.
We are extremely proud of our close partnership with Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust and the role we play in supporting their staff. They are an innovative and forward thinking NHS Foundation Trust, with a real commitment to staff safety.
Chris Allcard, Lone Worker Services Director, Reliance Protect
Read the full case study for more information on the impact of our long-term partnership:
