We ask that you read this privacy notice carefully as it contains important information on who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal information and on how to contact us and supervisory authorities in the event you have a complaint.
Reliance High-Tech Limited is the UK’s leading independent security technology integrator and provider of Lone Worker safety services under the Reliance Protect brand. We have been working with leading public and private sector organisations to improve security for over 40 years. Accredited to the highest industry standards and working in partnership with the leading security manufacturers and suppliers, we deliver innovative technology solutions to blue chip customers across a wide range of demanding security environments.
Through these activities, Reliance High-Tech Limited collects, uses and is responsible for certain personal information about you. When we do so we are regulated under the General Data Protection Regulation which applies across the European Union (including in the United Kingdom) and we are responsible as ‘controller’ of that personal information for the purposes of those laws.
Information collected by us
In the course of providing lone worker services to you we may collect the following personal information when you provide it to us:
We may also collect personal information indirectly, such as your browsing activity while on our website (see "Cookies" below).
Information collected from other sources
From time to time, we may engage with marketing and business development agencies to provide us with the following personal information on individuals within organisations who may have a legitimate interest in knowing more about our products and services:
How we use your personal information
We use your personal information to:
Who we share your personal information with
As part of our Lone Worker service, we may share the personal information that we collect from you with emergency services.
From time to time, we may also share limited personal information that we collect from you with marketing and business development agencies acting on our behalf (please contact us if you would like details of the agencies that we use). This data sharing, which is subject to stringent data sharing protocols, enables us to keep you informed of products and services provided by us that are or may be relevant to you. Any such data sharing is limited to the following personal information:
We will share personal information with law enforcement or other authorities if required by applicable law.
We also provide access to the supplier of the lone worker alarm monitoring software to enable ongoing software maintenance and upgrades to ensure minimal downtime in the alarm handling service. Such access is managed under stringent data sharing protocols.
We will not share your personal information with any other third party.
Whether information has to be provided by you, and if so why
The personal information that we collect from you is required to enable us to provide you with the Lone Worker products and services that you have ordered from us.
How long your personal information will be kept
We will hold the personal information that we collect from you relating to the provision of the Lone Worker service for three years after expiry or earlier termination of our Lone Worker service contract, in line with BS8484 (Code of practice for the provision of lone worker device services) and BS5979 (Code of practice for remote centres receiving signals from fire and security systems).
When you cease to be a customer of ours, we will then retain your personal information for such period of time that we reasonably consider our products and services to be of a legitimate interest to you. We may retain aggregated or anonymised data (which is not treated as personal information under this privacy notice) for longer.
Reasons we can collect and use your personal information
The General Data Protection Regulation sets out a number of different reasons for which a company may collect and process your personal data. We rely on the following as the lawful basis on which we collect and use your personal data:
Under the General Data Protection Regulation you have a number of important rights. In summary, those include rights to:
For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals’ rights under the General Data Protection Regulation.
If you would like to exercise any of those rights, please:
If you would like to unsubscribe from any email newsletter you can also click on the ‘unsubscribe’ button at the bottom of the email newsletter.
We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. These include ISO27001:2013 and Cyber Essentials certification. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We secure access to all areas of our websites using ‘https’ technology.
We regularly monitor our systems for possible vulnerabilities and attacks, and we carry out penetration testing to identify ways to further strengthen security.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
We hope that our Data Protection Officer can resolve any query or concern you raise about our use of your information.
The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or telephone: 0303 123 1113.
This privacy notice was published on 18-05-2018 and last updated on 21-11-2019.
We may change this privacy notice from time to time, when we do we will inform you by posting the revised privacy notice on our website.
Please contact our Data Protection Officer, if you have any questions about this privacy notice or the information we hold about you.
If you wish to contact our Data Protection Officer, please send an email to email@example.com, write to The Data Protection Officer, Reliance High-Tech Limited, The Columbia Centre, Station Road, Bracknell, Berkshire, RG12 1LP or call 0845 121 0802.