Reliance Protect has a policy of developing staff and promoting from within, providing staff with the
opportunity to develop and grow within the organisation. This results in a strong team with extensive
knowledge and experience of varied aspects of lone worker service provision. All members of our team are
dedicated and strive to provide the highest levels of customer service,
support and customer satisfaction.
The Reliance Protect management team has over 40 years collective experience successfully delivering market
leading lone worker solutions across a range of sectors including retail, banking, social housing, local
authority and NHS, both in the UK and abroad. The management team are passionate about ensuring clients receive
solutions that meet their specific needs, and that the Reliance Protect service is delivered to the highest
standards possible. Reliance Protect takes a leading role in driving industry wide initiatives through
representation on the BSIA lone worker section committee and the BSI 8484 lone worker standard.
Account Development Managers
Each Reliance Protect client has a dedicated field based Account Development Manager (ADM). The ADM has overall
responsibility to ensure the contract is delivered in line with contractual requirements and delivers true value
for money, in line with client expectations.
Key Account Managers
Our Key Account Managers are a vital additional layer of field-based resource for customers. The team has many years’
experience in delivering lone worker safety solutions to a broad breadth of organisations and provide a focussed level of
support to customers, ensuring customers maximise our services and take advantage of new service initiatives. They work closely
with central contract managers producing bespoke tailor-made service delivery and device usage reports to provide enhanced
insights, and drive engagement with departmental managers and team leaders on a range of local level initiatives.
This dedicated team focuses on implementing new client contracts, project managing the process and ensuring the
client has a smooth and efficient onboarding experience.
Our training team are experts in training and in lone worker protection. We cover the entire UK providing
training as part of any new contract mobilisation, in addition to face-to-face refresher training and online
Our service desk provides 24/7/365 telephone based support to each individual lone worker as well as team
managers and contract managers across a wide range of topics. This team provides quick and efficient support on
all day to day lone working issues and queries.
Alarm Handling Operators
Reliance Protect has its own in-house, fully accredited 24/7 alarm receiving centre and dedicated lone worker
alarm handling staff. Our operators have extensive experience in handling activations, developed over 10 years
of service delivery and across thousands of lone worker incidents.
Service Maintenance Team
The service maintenance team ensures lone worker devices are commissioned and delivered to site for new client
implementations, working alongside the implementation team. In addition, this team provides a responsive second
line technical support function.