Our People

Reliance Protect has a policy of developing staff and promoting from within, providing staff with the opportunity to develop and grow within the organisation. This results in a strong team with extensive knowledge and experience of varied aspects of lone worker service provision. All members of our team are dedicated and strive to provide the highest levels of customer service,
support and customer satisfaction.

Management Team
The Reliance Protect management team has over 40 years collective experience successfully delivering market leading lone worker solutions across a range of sectors including retail, banking, social housing, local authority and NHS, both in the UK and abroad.  The management team are passionate about ensuring clients receive solutions that meet their specific needs, and that the Reliance Protect service is delivered to the highest standards possible.  Reliance Protect takes a leading role in driving industry wide initiatives through representation on the BSIA lone worker section committee and the BSI 8484 lone worker standard.
Account Development Managers
Each Reliance Protect client has a dedicated field based Account Development Manager (ADM). The ADM has overall responsibility to ensure the contract is delivered in line with contractual requirements and delivers true value for money, in line with client expectations.
Key Account Managers
Our Key Account Managers are a vital additional layer of field-based resource for customers. The team has many years’ experience in delivering lone worker safety solutions to a broad breadth of organisations and provide a focussed level of support to customers, ensuring customers maximise our services and take advantage of new service initiatives. They work closely with central contract managers producing bespoke tailor-made service delivery and device usage reports to provide enhanced insights, and drive engagement with departmental managers and team leaders on a range of local level initiatives.
Implementation Team
This dedicated team focuses on implementing new client contracts, project managing the process and ensuring the client has a smooth and efficient onboarding experience.
Training Team
Our training team are experts in training and in lone worker protection. We cover the entire UK providing training as part of any new contract mobilisation, in addition to face-to-face refresher training and online course options.
Service Desk
Our service desk provides 24/7/365 telephone based support to each individual lone worker as well as team managers and contract managers across a wide range of topics. This team provides quick and efficient support on all day to day lone working issues and queries.
Alarm Handling Operators
Reliance Protect has its own in-house, fully accredited 24/7 alarm receiving centre and dedicated lone worker alarm handling staff. Our operators have extensive experience in handling activations, developed over 10 years of service delivery and across thousands of lone worker incidents.
Service Maintenance Team
The service maintenance team ensures lone worker devices are commissioned and delivered to site for new client implementations, working alongside the implementation team. In addition, this team provides a responsive second line technical support function.